@import"https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap";:root{--text-muted: #6b7280}@font-face{font-family:GenAD Segoe;src:url(/genad-segoe-regular.woff2) format("woff2");font-weight:400;font-style:normal;font-display:swap}@font-face{font-family:GenAD Segoe;src:url(/genad-segoe-semibold.woff2) format("woff2");font-weight:600;font-style:normal;font-display:swap}@font-face{font-family:GenAD Segoe;src:url(/genad-segoe-bold.woff2) format("woff2");font-weight:700;font-style:normal;font-display:swap}@font-face{font-family:GenAD Segoe;src:url(/genad-segoe-italic.woff2) format("woff2");font-weight:400;font-style:italic;font-display:swap}@font-face{font-family:GenAD Segoe;src:url(/genad-segoe-black.woff2) format("woff2");font-weight:900;font-style:normal;font-display:swap}@font-face{font-family:GenAD Segoe;src:url(/genad-segoe-blackitalic.woff2) format("woff2");font-weight:900;font-style:italic;font-display:swap}*{margin:0;padding:0;box-sizing:border-box}body{font-family:var(--font-family);color:var(--text-color);background:transparent;overflow:hidden;min-height:1080px;min-width:1920px;width:100vw;height:100vh;display:flex;flex-direction:column}h1{font-size:2.25rem;line-height:1.2;letter-spacing:-.025em}h2{font-size:1.875rem;margin-bottom:1.5rem}p{color:var(--text-muted);max-width:65ch}:root{--primary-color: #008066;--primary-color-light: #bfe4df;--app-name: "GenTICKETS - Gestão de HelpDesk";--backg-color: #f8fafc;--primary-color: #1a7f72;--primary-hover: #0f6458;--secondary-color: #6b7280;--secondary-hover: #4b5563;--accent-color: #3b82f6;--success-color: #22c55e;--warning-color: #eab308;--danger-color: #dc2626;--danger-hover: #b91c1c;--text-color: #1f2937;--bg-color: #f9fafb;--border-color: #e5e7eb;--genad-font-family: "GenAD Segoe", "Segoe UI", -apple-system, BlinkMacSystemFont, "Roboto", "Helvetica Neue", Arial, sans-serif;--font-family: "Segoe UI", system-ui, sans-serif;--font-size-base: .875rem;--line-height-base: 1.5;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .05);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .1);--radius-sm: .375rem;--radius-md: .5rem;--radius-lg: .75rem;--transition-default: all .2s cubic-bezier(.4, 0, .2, 1);--header-height: 135px;--footer-height: 40px;--hero-section-height: 220px;--tecnico-photo-size: 96px;--main-content-height: calc(100vh - var(--header-height) - 40px);--tickets-layout-height: calc(100vh - var(--header-height) - var(--hero-section-height) - var(--footer-height) - 80px);--autor-info-height: calc(var(--tickets-layout-height) * .344);--autor-histo-height: calc(var(--tickets-layout-height) * .656);--col-lat-width: 19.5vw ;--col-center-width: 56.8vw }.tickets-app-header-container{position:fixed;top:0;left:0;right:0;height:var(--header-height);background:#fff;box-shadow:0 2px 10px rgba(0,0,0,.05);z-index:1000;width:100%;margin-bottom:20px}.ticket-item{background:#fff;border-radius:6px;box-shadow:2px 2px 5px rgba(0,0,0,.8);width:calc(var(--col-lat-width) - 45px);cursor:pointer;transition:transform .2s ease-in-out;margin:10px;padding:8px}.ticket-item:hover{transform:translate(-6px);transition:transform .2s ease-in-out;box-shadow:6px 6px 10px rgba(0,0,0,.5)}.tickets-app-header{width:100%;margin:0 auto 10px;padding:16px 12px 16px 16px;display:flex;justify-content:space-between;align-items:center;position:relative;background-color:#fff;color:var(--primary-color);border-radius:4px;box-shadow:0 2px 10px rgba(0,0,0,.15);height:var(--header-height);max-width:100vw}.tickets-logout-btn{font-size:.8rem;color:var(--primary-color);text-decoration:none;padding:2px 8px;border-radius:4px;background-color:rgba(255,255,255,.2);border:1px solid var(--primary-color);transition:all .3s ease;position:relative;overflow:hidden;cursor:pointer;display:inline-flex;align-items:center;justify-content:center}.tck-container{max-width:100vw;min-width:1920px;max-height:100vh;width:100%;height:100%;padding:0;position:relative;background:var(--backg-color);margin:0;display:flex;flex-direction:column;flex:1;overflow:hidden;z-index:1}#static-content{position:relative;z-index:5;width:100%;height:100%}.Header-logo{display:flex;align-items:center;gap:.75rem;max-height:75px;justify-self:start}.logo{width:auto;height:75px;margin-right:12px;border-radius:8px;object-fit:cover;background:#fff;box-shadow:var(--shadow-sm);transition:transform .3s ease}.main-content{max-height:var(--tickets-layout-height);max-width:100vw;margin:20px}.logo:hover{transform:scale(1.05)}.brand-name{font-size:1.35rem;font-weight:700;color:var(--primary-color);letter-spacing:-.02em}.tickets-main-nav{display:flex;gap:1.5rem;justify-content:center;align-items:center;justify-self:center}.tickets-nav-link{font-size:1rem;font-weight:600;color:var(--primary-color);text-decoration:none;transition:all .2s ease;position:relative;padding-bottom:.25rem}.tickets-nav-link:hover{color:var(--primary-hover)}.tickets-nav-link:hover:after{content:"";position:absolute;bottom:0;left:0;width:100%;height:2px;background-color:var(--primary-hover);transform:scaleX(1);transition:transform .3s ease}.tickets-nav-link.active:after{content:"";position:absolute;bottom:0;left:0;width:100%;height:2px;background-color:var(--primary-color);transform:scaleX(1)}.dashboard-content{padding:1.5rem;width:100%;max-width:1200px;margin:0 auto}.btn{font-size:.95rem;font-weight:500;padding:.5rem 1.2rem;border-radius:var(--radius-md);transition:all .2s ease;text-decoration:none;cursor:pointer;border:none;outline:none}.btn-primary{background-color:var(--primary-color)!important;color:#fff!important;border:none!important;width:170px}.btn-primary:hover{background-color:var(--primary-hover);transform:translateY(-2px);box-shadow:0 4px 12px rgba(26,127,114,.2)}.animated-button{transition:all .2s ease-in-out!important;position:relative;overflow:hidden;padding:0 15px;height:38px;min-width:100px;font-size:14px;cursor:pointer;border-radius:4px;display:inline-flex;align-items:center;justify-content:center}.animated-button:hover{transform:translateY(-2px);box-shadow:0 4px 8px rgba(0,0,0,.15)}.animated-button:active{transform:translateY(1px);box-shadow:0 2px 4px rgba(0,0,0,.1)}.hero-section{display:flex;align-items:baseline;justify-content:flex-start;padding:2rem 4vw 1.5rem 4vw;background:linear-gradient(90deg,#cce4e1 60%,#fff);border-radius:0 0 8px 8px;box-shadow:0 2px 12px rgba(0,0,0,.4);margin-bottom:20px;margin-top:120px;padding-left:20px;max-width:100vw;height:var(--hero-section-height)}.hero-section>div{max-width:480px;margin-left:20px}.hero-section h1{margin-bottom:1rem;color:#005a4f;font-size:2.5rem;font-weight:900;text-shadow:3px 3px 10px rgba(75,75,75,.8);font-style:italic}.hero-section p{font-size:1.2rem;color:var(--secondary-color);margin-bottom:1.5rem}.stats-section{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:2rem;padding:0 4vw;margin-bottom:2.5rem;width:100%;justify-content:center}.stat-card{background:#fff;border-radius:1rem;box-shadow:var(--shadow-md);padding:2rem 1.5rem;display:flex;flex-direction:column;align-items:flex-start;justify-content:center;text-align:left;transition:transform .3s ease,box-shadow .3s ease;border:1px solid #e5e7eb;border-left-width:5px;margin:0 auto;width:100%}.stat-card:hover{transform:translateY(-5px);box-shadow:var(--shadow-lg)}.stat-card{position:relative}.stat-card span:first-child{font-size:2.2rem;font-weight:900}.stat-card:nth-child(1){border-left:5px solid var(--primary-color)}.stat-card:nth-child(2){border-left:5px solid var(--success-color)}.stat-card:nth-child(3){border-left:5px solid var(--warning-color)}.stat-card:nth-child(4){border-left:5px solid var(--accent-color);margin-top:.8rem;font-family:Arial Rounded MT Bold,Segoe UI,Roboto,sans-serif;letter-spacing:-.02em}.stat-card span:last-child{color:var(--text-muted);font-size:1.1rem;font-weight:600;position:absolute;top:1rem;left:1rem}.tickets-layout{display:grid;grid-template-columns:20% 57.9% 20%;gap:20px;height:var(--tickets-layout-height);overflow:hidden}.tickets-column{border:1px solid var(--primary-color);overflow-y:auto;border-radius:8px;display:flex;flex-direction:column;background-color:var(--backg-color);overflow:hidden;max-height:100%}.column-header{background-color:var(--primary-color);color:#fff;padding:12px 16px;font-weight:600;font-size:1.1rem}.column-content{overflow-y:hidden;background:#fff;padding:10px;height:calc(var(--tickets-layout-height) - 65px);max-width:var(--col-lat-width);border-bottom-left-radius:8px;border-bottom-right-radius:8px;border-left:1px solid var(--primary-color);border-right:1px solid var(--primary-color);border-bottom:1px solid var(--primary-color)}.left-column-content{background-color:#f5f5f5;border-radius:8px;display:flex;flex-direction:column;overflow-y:auto;align-items:baseline;text-align:left;min-width:390px;width:var(--col-lat-width) - 1px}.column-content-dir{background-color:#f5f5f5;border-radius:8px;display:flex;flex-direction:column}.right-column{display:flex;flex-direction:column;gap:20px;overflow:hidden;background-color:transparent;border:0px;min-width:390px}.right-top{height:40%;width:960%;border-radius:8px;margin-right:20px;display:flex;flex-direction:column;overflow:hidden;background-color:#fff}.right-bottom{height:60%;border:1px solid #cce4e1;border-radius:8px;display:flex;flex-direction:column;overflow-y:auto;background-color:#fff}.user-section{display:flex;flex-direction:column;align-items:center;gap:1rem}.user-avatar{width:38px;height:38px;border-radius:50%;object-fit:cover;border:2px solid var(--primary-color)}.modern-footer{position:relative;left:0;bottom:0;width:100%;max-width:100vw;max-height:40px;height:100%;font-size:14px;background:#fff;color:#333;display:flex;justify-content:space-between;align-items:center;text-align:center;padding-left:40px;padding-right:40px;flex-direction:row;border-top:1px solid #c5c5c5}.features-section{padding:0 4vw 2rem 4vw}.features-section h2{color:var(--primary-color);margin-bottom:1rem}.features-list{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:1.5rem;list-style:none;padding:0}.feature-item{background:#fff;border-radius:.75rem;padding:1.2rem 1.5rem;font-size:1.08rem;transition:all .3s ease;border-left:4px solid var(--primary-color)}.feature-item:hover{border-left:3px solid var(--primary-color);transform:translate(5px);background:#fff;box-shadow:var(--shadow-md)}@media(max-width:768px){.hero-section{flex-direction:column;text-align:center;padding:2rem 1rem}.app-header{flex-direction:column;padding:1rem;height:auto;margin:0 20px}.main-nav{margin-top:1rem;flex-wrap:wrap;justify-content:center}}:root{--gt-primary: #005a4f;--gt-primary-dark: #004a40;--gt-primary-light: #00796b;--gt-primary-hover: #00695c;--gt-secondary: #4b53bc;--gt-secondary-dark: #3a41a0;--gt-secondary-light: #6366f1;--gt-secondary-hover: #5b63d3;--gt-success: #10b981;--gt-success-light: #34d399;--gt-success-dark: #059669;--gt-warning: #f59e0b;--gt-warning-light: #fbbf24;--gt-warning-dark: #d97706;--gt-error: #ef4444;--gt-error-light: #f87171;--gt-error-dark: #dc2626;--gt-info: #3b82f6;--gt-info-light: #60a5fa;--gt-info-dark: #2563eb;--gt-text-primary: #1f2937;--gt-text-secondary: #6b7280;--gt-text-muted: #9ca3af;--gt-text-light: #d1d5db;--gt-text-white: #ffffff;--gt-bg-primary: #ffffff;--gt-bg-secondary: #f9fafb;--gt-bg-tertiary: #f3f4f6;--gt-bg-dark: #1f2937;--gt-bg-overlay: rgba(0, 0, 0, .5);--gt-border-light: #e5e7eb;--gt-border-medium: #d1d5db;--gt-border-dark: #9ca3af;--gt-border-focus: #3b82f6;--gt-priority-baixa: #10b981;--gt-priority-normal: #3b82f6;--gt-priority-alta: #f59e0b;--gt-priority-urgente: #ef4444;--gt-priority-critica: #7c2d12;--gt-status-aberto: #3b82f6;--gt-status-progresso: #f59e0b;--gt-status-pendente: #8b5cf6;--gt-status-resolvido: #10b981;--gt-status-fechado: #6b7280;--gt-font-primary: "Inter", system-ui, -apple-system, sans-serif;--gt-font-mono: "Fira Code", "Consolas", monospace;--gt-text-xs: .75rem;--gt-text-sm: .875rem;--gt-text-base: 1rem;--gt-text-lg: 1.125rem;--gt-text-xl: 1.25rem;--gt-text-2xl: 1.5rem;--gt-text-3xl: 1.875rem;--gt-text-4xl: 2.25rem;--gt-font-light: 300;--gt-font-normal: 400;--gt-font-medium: 500;--gt-font-semibold: 600;--gt-font-bold: 700;--gt-leading-tight: 1.25;--gt-leading-normal: 1.5;--gt-leading-relaxed: 1.75;--gt-space-0: 0;--gt-space-1: .25rem;--gt-space-2: .5rem;--gt-space-3: .75rem;--gt-space-4: 1rem;--gt-space-5: 1.25rem;--gt-space-6: 1.5rem;--gt-space-8: 2rem;--gt-space-10: 2.5rem;--gt-space-12: 3rem;--gt-space-16: 4rem;--gt-space-20: 5rem;--gt-radius-none: 0;--gt-radius-sm: .125rem;--gt-radius-base: .25rem;--gt-radius-md: .375rem;--gt-radius-lg: .5rem;--gt-radius-xl: .75rem;--gt-radius-2xl: 1rem;--gt-radius-full: 9999px;--gt-shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .05);--gt-shadow-base: 0 1px 3px 0 rgba(0, 0, 0, .1), 0 1px 2px 0 rgba(0, 0, 0, .06);--gt-shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1), 0 2px 4px -1px rgba(0, 0, 0, .06);--gt-shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .1), 0 4px 6px -2px rgba(0, 0, 0, .05);--gt-shadow-xl: 0 20px 25px -5px rgba(0, 0, 0, .1), 0 10px 10px -5px rgba(0, 0, 0, .04);--gt-shadow-2xl: 0 25px 50px -12px rgba(0, 0, 0, .25);--gt-shadow-inner: inset 0 2px 4px 0 rgba(0, 0, 0, .06);--gt-transition-fast: .15s ease-in-out;--gt-transition-base: .25s ease-in-out;--gt-transition-slow: .35s ease-in-out;--gt-z-dropdown: 1000;--gt-z-sticky: 1020;--gt-z-fixed: 1030;--gt-z-modal-backdrop: 1040;--gt-z-modal: 1050;--gt-z-popover: 1060;--gt-z-tooltip: 1070;--gt-z-toast: 1080;--gt-screen-sm: 640px;--gt-screen-md: 768px;--gt-screen-lg: 1024px;--gt-screen-xl: 1280px;--gt-screen-2xl: 1536px;--gt-chat-bg: var(--gt-bg-primary);--gt-chat-border: var(--gt-border-light);--gt-chat-message-bg: var(--gt-bg-secondary);--gt-chat-message-own: var(--gt-primary-light);--gt-ticket-bg: var(--gt-bg-primary);--gt-ticket-border: var(--gt-border-light);--gt-ticket-hover: var(--gt-bg-secondary);--gt-form-bg: var(--gt-bg-primary);--gt-form-border: var(--gt-border-medium);--gt-form-focus: var(--gt-border-focus);--gt-form-error: var(--gt-error);--gt-btn-padding-sm: var(--gt-space-2) var(--gt-space-3);--gt-btn-padding-base: var(--gt-space-3) var(--gt-space-4);--gt-btn-padding-lg: var(--gt-space-4) var(--gt-space-6)}*,*:before,*:after{box-sizing:border-box}.gt-sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.gt-transition{transition:var(--gt-transition-base)}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body,h1,h2,h3,h4,h5,h6,p,figure,blockquote,dl,dd{margin:0}ul,ol{margin:0;padding:0;list-style:none}html{font-size:16px;line-height:1.5;-webkit-text-size-adjust:100%;-moz-text-size-adjust:100%;text-size-adjust:100%;scroll-behavior:smooth}body{font-family:var(--gt-font-primary);font-size:var(--gt-text-base);line-height:var(--gt-leading-normal);color:var(--gt-text-primary);background-color:var(--gt-bg-primary);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;text-rendering:optimizeLegibility}h1,h2,h3,h4,h5,h6{font-weight:var(--gt-font-semibold);line-height:var(--gt-leading-tight);color:var(--gt-text-primary)}h1{font-size:var(--gt-text-4xl)}h2{font-size:var(--gt-text-3xl)}h3{font-size:var(--gt-text-2xl)}h4{font-size:var(--gt-text-xl)}h5{font-size:var(--gt-text-lg)}h6{font-size:var(--gt-text-base)}p{margin-bottom:var(--gt-space-4)}p:last-child{margin-bottom:0}a{color:var(--gt-primary);text-decoration:none;transition:var(--gt-transition-fast)}a:hover,a:focus{color:var(--gt-primary-hover);text-decoration:underline}a:focus{outline:2px solid var(--gt-border-focus);outline-offset:2px}strong,b{font-weight:var(--gt-font-bold)}em,i{font-style:italic}small{font-size:var(--gt-text-sm)}code,kbd,samp,pre{font-family:var(--gt-font-mono);font-size:var(--gt-text-sm)}code{background-color:var(--gt-bg-tertiary);padding:var(--gt-space-1) var(--gt-space-2);border-radius:var(--gt-radius-sm);color:var(--gt-text-primary)}pre{background-color:var(--gt-bg-tertiary);padding:var(--gt-space-4);border-radius:var(--gt-radius-base);overflow-x:auto;line-height:var(--gt-leading-normal)}pre code{background-color:transparent;padding:0;border-radius:0}input,button,textarea,select{font:inherit;color:inherit;background-color:transparent;border:none;outline:none}input[type=text],input[type=email],input[type=password],input[type=number],input[type=tel],input[type=url],input[type=search],input[type=date],input[type=time],input[type=datetime-local],textarea,select{width:100%;padding:var(--gt-space-3);border:1px solid var(--gt-form-border);border-radius:var(--gt-radius-base);background-color:var(--gt-form-bg);transition:var(--gt-transition-fast)}input[type=text]:focus,input[type=email]:focus,input[type=password]:focus,input[type=number]:focus,input[type=tel]:focus,input[type=url]:focus,input[type=search]:focus,input[type=date]:focus,input[type=time]:focus,input[type=datetime-local]:focus,textarea:focus,select:focus{border-color:var(--gt-form-focus);box-shadow:0 0 0 3px rgba(59,130,246,.1)}textarea{resize:vertical;min-height:100px}input[type=checkbox],input[type=radio]{width:auto;margin-right:var(--gt-space-2)}label{display:block;font-weight:var(--gt-font-medium);margin-bottom:var(--gt-space-2);color:var(--gt-text-primary)}fieldset{border:1px solid var(--gt-border-light);border-radius:var(--gt-radius-base);padding:var(--gt-space-4);margin-bottom:var(--gt-space-4)}legend{font-weight:var(--gt-font-semibold);padding:0 var(--gt-space-2);color:var(--gt-text-primary)}img,video,canvas,audio,iframe,embed,object{display:block;max-width:100%;height:auto}svg{display:block;max-width:100%;height:auto;fill:currentColor}table{width:100%;border-collapse:collapse;border-spacing:0}th,td{padding:var(--gt-space-3);text-align:left;border-bottom:1px solid var(--gt-border-light)}th{font-weight:var(--gt-font-semibold);color:var(--gt-text-primary);background-color:var(--gt-bg-secondary)}main{display:block}section,article,aside,header,footer,nav{display:block}hr{height:1px;background-color:var(--gt-border-light);border:none;margin:var(--gt-space-8) 0}button{cursor:pointer;border:none;background:none;font:inherit;color:inherit;padding:0;margin:0}button:disabled{cursor:not-allowed;opacity:.6}a[role=button]{cursor:pointer;user-select:none}ul,ol{list-style:none}.gt-list--bulleted{list-style:disc;padding-left:var(--gt-space-6)}.gt-list--numbered{list-style:decimal;padding-left:var(--gt-space-6)}:focus-visible{outline:2px solid var(--gt-border-focus);outline-offset:2px}:focus:not(:focus-visible){outline:none}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important;scroll-behavior:auto!important}}@media print{*,*:before,*:after{background:transparent!important;color:#000!important;box-shadow:none!important;text-shadow:none!important}a,a:visited{text-decoration:underline}a[href]:after{content:" (" attr(href) ")"}abbr[title]:after{content:" (" attr(title) ")"}pre{white-space:pre-wrap!important}pre,blockquote{border:1px solid 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.gt-card__header{background-color:var(--gt-error-100);border-bottom-color:var(--gt-error-200)}.gt-card--info{border-color:var(--gt-info-200);background-color:var(--gt-info-50)}.gt-card--info .gt-card__header{background-color:var(--gt-info-100);border-bottom-color:var(--gt-info-200)}.gt-card--sm{border-radius:var(--gt-radius-base)}.gt-card--sm .gt-card__header,.gt-card--sm .gt-card__body{padding:var(--gt-space-3)}.gt-card--sm .gt-card__footer{padding:var(--gt-space-2) var(--gt-space-3)}.gt-card--sm .gt-card__title{font-size:var(--gt-text-base)}.gt-card--lg{border-radius:var(--gt-radius-xl)}.gt-card--lg .gt-card__header,.gt-card--lg .gt-card__body{padding:var(--gt-space-6)}.gt-card--lg .gt-card__footer{padding:var(--gt-space-4) var(--gt-space-6)}.gt-card--lg .gt-card__title{font-size:var(--gt-text-xl)}.gt-card--horizontal{flex-direction:row}.gt-card--horizontal .gt-card__image{width:200px;height:100%;flex-shrink:0}.gt-card--horizontal .gt-card__content{flex:1;display:flex;flex-direction:column}.gt-card--full-width{width:100%}.gt-card--compact .gt-card__header{padding:var(--gt-space-2) var(--gt-space-3)}.gt-card--compact .gt-card__body{padding:var(--gt-space-3)}.gt-card--compact .gt-card__footer{padding:var(--gt-space-2) var(--gt-space-3)}.gt-card--interactive{cursor:pointer;transition:all var(--gt-transition-base)}.gt-card--interactive:hover{box-shadow:var(--gt-shadow-md);transform:translateY(-1px)}.gt-card--interactive:active{transform:translateY(0);box-shadow:var(--gt-shadow-base)}.gt-card--selected{border-color:var(--gt-primary-500);box-shadow:0 0 0 2px var(--gt-primary-100)}.gt-card--disabled{opacity:.6;cursor:not-allowed;pointer-events:none}.gt-card--loading{position:relative;overflow:hidden}.gt-card--loading:before{content:"";position:absolute;top:0;left:-100%;width:100%;height:100%;background:linear-gradient(90deg,transparent,rgba(255,255,255,.4),transparent);animation:gt-card-loading 1.5s infinite;z-index:var(--gt-z-10)}@keyframes gt-card-loading{0%{left:-100%}to{left:100%}}.gt-cards{display:grid;gap:var(--gt-space-4);grid-template-columns:repeat(auto-fill,minmax(300px,1fr))}.gt-cards--cols-2{grid-template-columns:repeat(2,1fr)}.gt-cards--cols-3{grid-template-columns:repeat(3,1fr)}.gt-cards--cols-4{grid-template-columns:repeat(4,1fr)}.gt-cards--list{display:flex;flex-direction:column;gap:var(--gt-space-3)}.gt-cards--gap-sm{gap:var(--gt-space-2)}.gt-cards--gap-lg{gap:var(--gt-space-6)}@media(max-width:768px){.gt-cards{grid-template-columns:1fr;gap:var(--gt-space-3)}.gt-cards--cols-2,.gt-cards--cols-3,.gt-cards--cols-4{grid-template-columns:1fr}.gt-card--horizontal{flex-direction:column}.gt-card--horizontal .gt-card__image{width:100%;height:200px}.gt-card__header,.gt-card__body,.gt-card__footer{padding-left:var(--gt-space-3);padding-right:var(--gt-space-3)}}@media(max-width:480px){.gt-card__header,.gt-card__body,.gt-card__footer{padding-left:var(--gt-space-2);padding-right:var(--gt-space-2)}.gt-card__title{font-size:var(--gt-text-base)}.gt-cards{gap:var(--gt-space-2)}}.gt-card--interactive:focus{outline:2px solid var(--gt-primary-500);outline-offset:2px}@media(prefers-reduced-motion:reduce){.gt-card,.gt-card--interactive,.gt-card--elevated{transition:none}.gt-card--loading:before{animation:none}}@media(prefers-contrast:high){.gt-card{border-width:2px;border-color:var(--gt-text-primary)}.gt-card__header{border-bottom-width:2px}.gt-card__footer{border-top-width:2px}}.gt-card--no-padding .gt-card__body{padding:0}.gt-card--no-header .gt-card__header,.gt-card--no-footer .gt-card__footer{display:none}.gt-card--scrollable{max-height:400px;overflow-y:auto}.gt-card--scrollable 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140px)}.gt-modal__content{color:var(--gt-text-primary);line-height:var(--gt-leading-relaxed)}.gt-modal__footer{display:flex;align-items:center;justify-content:flex-end;gap:var(--gt-space-3);padding:var(--gt-space-4) var(--gt-space-5);border-top:1px solid var(--gt-border-light);background-color:var(--gt-bg-tertiary)}.gt-modal__actions{display:flex;align-items:center;gap:var(--gt-space-2)}.gt-modal__help{flex:1;font-size:var(--gt-text-sm);color:var(--gt-text-muted)}.gt-modal__backdrop{position:absolute;top:0;left:0;right:0;bottom:0;background-color:rgba(0,0,0,.5);cursor:pointer}.gt-modal--sm .gt-modal__container{max-width:400px}.gt-modal--md .gt-modal__container{max-width:500px}.gt-modal--lg .gt-modal__container{max-width:700px}.gt-modal--xl .gt-modal__container{max-width:900px}.gt-modal--full .gt-modal__container{max-width:95vw;max-height:95vh}.gt-modal--fullscreen{padding:0}.gt-modal--fullscreen 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.gt-modal__title{color:var(--gt-warning-700)}.gt-modal--confirm .gt-modal__container{max-width:400px}.gt-modal--confirm .gt-modal__body{text-align:center;padding:var(--gt-space-6) var(--gt-space-5)}.gt-modal--confirm .gt-modal__footer{justify-content:center;gap:var(--gt-space-3)}.gt-modal--alert .gt-modal__container{max-width:450px}.gt-modal--alert .gt-modal__body{padding:var(--gt-space-6) var(--gt-space-5)}.gt-modal--alert .gt-modal__footer{justify-content:center}.gt-modal--form .gt-modal__container{max-width:600px}.gt-modal--form .gt-modal__body{padding:var(--gt-space-4) var(--gt-space-5)}.gt-modal--gallery{padding:var(--gt-space-2)}.gt-modal--gallery .gt-modal__container{max-width:90vw;max-height:90vh;background-color:transparent;box-shadow:none}.gt-modal--gallery .gt-modal__body{padding:0;display:flex;align-items:center;justify-content:center}.gt-modal--fade-enter{opacity:0}.gt-modal--fade-enter-active{opacity:1;transition:opacity 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ease}.control-button.active{background-color:#00a99d}.control-button.end-call{background-color:#e74c3c}.close-button{background-color:transparent;color:#fff;border:none;font-size:16px;cursor:pointer;margin-right:10px;display:flex;align-items:center;justify-content:center;transition:all .2s ease}.close-button:hover{color:#ff6b6b}.video-container{position:relative;width:100%;height:200px;background-color:#f0f0f0;overflow:hidden}.remote-video{width:100%;height:100%}.remote-video video{width:100%;height:100%;object-fit:cover}.local-video{position:absolute;bottom:10px;right:10px;width:80px;height:60px;border-radius:4px;overflow:hidden;border:2px solid white;box-shadow:0 2px 4px rgba(0,0,0,.3)}.local-video video{width:100%;height:100%;object-fit:cover}.genchat-messages{flex:1;padding:10px;overflow-y:auto;background-color:#f5f5f5}.message{margin-bottom:10px;max-width:80%;clear:both}.message.sent{float:right}.message.received{float:left}.message-content{padding:8px 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span{margin-left:5px}.loading-indicator{display:flex;align-items:center;justify-content:center;padding:10px;color:#888;clear:both}.loading-indicator span{margin-left:8px}.error-message{background-color:#ffebee;color:#e53935;padding:8px 12px;border-radius:4px;margin:10px 0;display:flex;align-items:center;clear:both}.error-message span{margin-left:8px}.genchat-input{position:absolute;bottom:0;left:0;width:100%;padding:10px;background-color:#f5f5f5;z-index:1000}.genchat-input-container{display:flex;align-items:center;background-color:#f5f5f5;border-radius:24px;padding:5px 10px}.genchat-input-container input[type=text]{flex:1;border:none;background:transparent;padding:8px;outline:none;font-size:14px}.input-actions{display:flex;align-items:center}.file-upload{color:#888;cursor:pointer;margin-right:10px;font-size:16px}.genchat-input button{background-color:#005a4f;color:#fff;border:none;border-radius:50%;width:32px;height:32px;cursor:pointer;display:flex;align-items:center;justify-content:center;margin-right:5px}.genchat-input button:disabled{background-color:#ccc;cursor:not-allowed}.typing-indicator{display:flex;align-items:center;justify-content:flex-start;margin:10px 0;padding:5px 10px;background-color:#f0f0f0;border-radius:18px;width:fit-content;max-width:100px}.typing-indicator span{display:inline-block;width:8px;height:8px;margin:0 2px;background-color:#888;border-radius:50%;opacity:.6;animation:typing-animation 1.4s infinite ease-in-out both}.typing-indicator span:nth-child(1){animation-delay:0s}.typing-indicator span:nth-child(2){animation-delay:.2s}.typing-indicator span:nth-child(3){animation-delay:.4s}@keyframes typing-animation{0%,to{transform:scale(.6);opacity:.6}50%{transform:scale(1);opacity:1}}@media(max-width:768px){.genchat-window{width:300px;height:450px}}@media(max-width:480px){.genchat-window{width:280px;height:400px;right:-10px}}.genchat-notification-container{position:fixed;top:20px;right:20px;width:300px;background-color:#fff;border-radius:8px;box-shadow:0 4px 12px rgba(0,0,0,.15);z-index:1000;overflow:hidden;transition:height .3s ease;border:1px solid #1a7f72}.genchat-notification-container.expanded{height:auto;max-height:400px}.genchat-notification-header{display:flex;align-items:center;padding:10px 15px;background-color:#1a7f72;color:#fff;cursor:pointer;font-weight:700}.genchat-notification-header svg{margin-right:10px}.notification-badge{display:flex;align-items:center;justify-content:center;background-color:#ff5252;color:#fff;border-radius:50%;width:20px;height:20px;font-size:12px;margin-left:auto}.genchat-notification-list{max-height:350px;overflow-y:auto;padding:10px}.notification-item{background-color:#f9f9f9;border-radius:6px;padding:10px;margin-bottom:10px;cursor:pointer;transition:background-color .2s ease;border-left:3px solid #1a7f72}.notification-item:hover{background-color:#f0f0f0}.notification-item.new{border-left:3px solid #ff5252}.notification-header{display:flex;align-items:center;font-weight:700;margin-bottom:5px}.notification-header svg{margin-right:8px;color:#1a7f72}.notification-content{margin-bottom:5px}.notification-content p{margin:0;font-size:14px}.notification-footer{display:flex;justify-content:space-between;font-size:12px;color:#666}.no-notifications{text-align:center;padding:20px;color:#666}.draggable-chat-window{position:fixed;background-color:#fff;border-radius:8px;box-shadow:0 4px 20px rgba(0,0,0,.2);overflow:hidden;transition:height .3s ease,width .3s ease;border:1px solid #1a7f72;display:flex;flex-direction:column}.draggable-chat-window.minimized{height:40px!important;overflow:hidden}.chat-window-header{display:flex;align-items:center;justify-content:space-between;padding:8px 15px;background-color:#1a7f72;color:#fff;cursor:move;user-select:none}.chat-window-title{display:flex;align-items:center;font-weight:700}.chat-window-title svg{margin-right:8px}.chat-window-controls{display:flex;align-items:center}.chat-window-controls button{background:none;border:none;color:#fff;cursor:pointer;margin-left:5px;padding:2px 5px;border-radius:3px;transition:background-color .2s ease}.chat-window-controls button:hover{background-color:rgba(255,255,255,.2)}.chat-window-content{flex:1;overflow:hidden;display:flex;flex-direction:column}.chat-window-content .genchat-container{position:relative!important;top:0!important;right:0!important;width:100%!important;height:100%!important;border-radius:0!important;box-shadow:none!important}.hero-section{position:relative}.tickets-user-controls .genchat-notification-container{position:relative;top:auto;right:auto;margin:0 10px;width:auto;min-width:200px;z-index:100}.tickets-user-controls .genchat-notification-header{padding:6px 12px;border-radius:4px}.tickets-user-controls .genchat-notification-list{position:absolute;width:280px;right:0;top:100%;border-top-right-radius:0;box-shadow:0 6px 12px rgba(0,0,0,.15)}@media(max-width:768px){.genchat-notification-container{width:250px}.draggable-chat-window{width:300px!important}.tickets-user-controls .genchat-notification-container{min-width:150px}.tickets-user-controls .genchat-notification-list{width:250px}}:root{--color-primary: #008066;--color-primary-hover: #006b56;--color-primary-active: #005a48;--color-text-primary: #111827;--color-text-secondary: #6b7280;--color-text-muted: #9ca3af;--color-bg-primary: #ffffff;--color-bg-secondary: #f9fafb;--color-border-light: #e5e7eb;--color-border-medium: #d1d5db;--font-family-primary: system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;--spacing-xs: 8px;--spacing-sm: 12px;--spacing-md: 16px;--spacing-lg: 24px;--spacing-xl: 32px;--radius-base: .25rem;--radius-md: .375rem;--radius-lg: .5rem;--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .05);--shadow-base: 0 1px 3px 0 rgba(0, 0, 0, .1), 0 1px 2px 0 rgba(0, 0, 0, .06);--transition-base: all .2s ease-in-out}.tck-layout{display:flex;flex-direction:column;min-height:100vh;background-color:var(--color-bg-primary)}.tck-header{display:flex;justify-content:space-between;align-items:center;height:100px;padding:0 var(--spacing-lg);background-color:#fff;color:var(--color-primary);border-bottom:1px solid var(--color-border-light);flex-shrink:0}.tck-header__logo{display:flex;align-items:center;gap:var(--spacing-md);text-decoration:none}.tck-header__logo-img{height:75px;max-height:75px;width:auto}.tck-header__logo:hover{filter:drop-shadow(0 0 2rem var(--color-primary))}.tck-header__brand{font-size:1.25rem;font-weight:600;color:var(--color-primary)}.tck-header__user{display:flex;align-items:center}.tck-header__user-container{display:flex;align-items:center;gap:var(--spacing-md)}.tck-header__logout-btn{display:flex;align-items:center;gap:var(--spacing-sm);background:transparent;border:1px solid var(--color-border-medium);border-radius:var(--radius-md);padding:var(--spacing-sm) var(--spacing-md);cursor:pointer;transition:var(--transition-base);color:var(--color-text-secondary);font-size:.875rem;font-weight:500}.tck-header__logout-btn:hover{background:var(--color-bg-secondary);color:var(--color-text-primary);border-color:var(--color-primary)}.tck-nav{background-color:var(--color-bg-primary);border-bottom:1px solid var(--color-border-light)}.tck-nav__container{display:flex;gap:0;justify-content:flex-start;max-width:1200px}.tck-nav__item{display:flex;align-items:center;gap:var(--spacing-sm);padding:var(--spacing-md) var(--spacing-lg);text-decoration:none;color:var(--color-text-secondary);font-size:.875rem;font-weight:500;border-bottom:2px solid transparent;transition:var(--transition-base);position:relative}.tck-nav__item:hover{background-color:var(--color-bg-secondary);color:var(--color-text-primary)}.tck-nav__item.active{color:var(--color-primary);border-bottom-color:var(--color-primary);background-color:var(--color-bg-secondary)}.tck-nav__item svg{font-size:1rem}.tck-main{flex:1;display:flex;flex-direction:column;padding:var(--spacing-xl);max-width:1400px;width:100%}.tck-footer{display:flex;justify-content:space-between;align-items:center;height:40px;padding:0 var(--spacing-lg);background-color:#fff;color:var(--color-primary);border-top:1px solid var(--color-border-light);flex-shrink:0}.tck-footer__copyright{font-size:.85rem;color:var(--color-text-muted)}.tck-footer__poweredby{display:flex;align-items:center;font-size:.85rem;color:var(--color-primary);font-weight:700;font-style:italic}.tck-footer__logo{width:30px;aspect-ratio:1/1;margin-right:15px;object-fit:contain}@media(max-width:768px){.tck-header{height:80px;padding:0 var(--spacing-md)}.tck-header__logo-img{max-height:50px}.tck-header__brand{font-size:1rem}.tck-header__logout-btn span{display:none}.tck-nav{padding:0 var(--spacing-md)}.tck-nav__container{overflow-x:auto;-webkit-overflow-scrolling:touch}.tck-nav__item{padding:var(--spacing-sm) var(--spacing-md);font-size:.8rem}.tck-nav__item span{display:none}.tck-nav__item svg{font-size:1.25rem}.tck-main{padding:var(--spacing-md)}.tck-footer{height:35px;padding:0 var(--spacing-md)}.tck-footer__copyright,.tck-footer__poweredby{font-size:.75rem}.tck-footer__logo{width:25px;margin-right:10px}}@media(max-width:480px){.tck-header{height:70px;padding:0 var(--spacing-sm)}.tck-header__logo-img{max-height:40px}.tck-header__brand{display:none}.tck-nav__item svg{font-size:1.5rem}.tck-main{padding:var(--spacing-sm)}.tck-footer{padding:0 var(--spacing-sm)}.tck-footer__logo{width:20px;margin-right:8px}}@media(prefers-reduced-motion:reduce){.tck-header__logout-btn,.tck-nav__item{transition:none}}.ticket-item--dragging{opacity:.5}.ticket-item--normal{opacity:1}.historic-content{width:100%;max-height:calc(100vh - 200px);overflow-y:auto;padding:20px;background:var(--bg-color);box-shadow:var(--shadow-sm);display:flex;flex-direction:column;flex:1;position:relative;background-color:#fff;border-bottom-left-radius:8px;border-bottom-right-radius:8px;border-left:1px solid var(--primary-color);border-right:1px solid var(--primary-color);border-bottom:1px solid var(--primary-color)}.timeline{position:relative;padding:1rem 0}.timeline:before{content:"";position:absolute;left:0;top:0;height:100%;width:2px;background:var(--primary-color);opacity:.3}.historic-card{position:relative;margin-left:20px;padding:1rem;background:#fff;border-radius:var(--radius-md);box-shadow:var(--shadow-sm);margin-bottom:1.5rem;border-left:4px solid var(--primary-color);transition:all .3s ease}.historic-card:hover{transform:translate(5px);box-shadow:var(--shadow-md)}.historic-card:before{content:"";position:absolute;left:-24px;top:50%;transform:translateY(-50%);width:12px;height:12px;background:var(--primary-color);border-radius:50%;border:2px solid #fff;box-shadow:0 0 0 4px rgba(26,127,114,.2)}.ticket-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:.5rem}.ticket-info{display:flex;align-items:center;gap:.5rem}.ticket-id{font-size:.85rem;color:var(--primary-color);font-weight:600;padding:.2rem .5rem;background:rgba(26,127,114,.1);border-radius:var(--radius-sm)}.ticket-title{font-size:1rem;color:var(--text-color);margin:0}.ticket-details{display:flex;flex-wrap:wrap;gap:1rem;margin-bottom:.5rem;font-size:.85rem}.ticket-author,.ticket-category,.ticket-priority{color:var(--text-muted);display:flex;align-items:center;gap:.25rem}.priority-alta{color:#dc3545}.priority-media{color:#ffc107}.priority-baixa{color:#28a745}.status-badge{display:inline-flex;align-items:center;padding:.25rem .5rem;border-radius:var(--radius-sm);font-size:.8rem;font-weight:600;text-transform:uppercase}.status-fechado{background-color:#28a745;color:#fff}.status-resolvido{background-color:#17a2b8;color:#fff}.status-pendente{background-color:#ffc107;color:#000}.status-cancelado{background-color:#dc3545;color:#fff}.ticket-status{margin:.5rem 0}.ticket-resolution{font-size:.9rem;line-height:1.5;color:var(--text-color);margin:.5rem 0}.closed-at{font-size:.8rem;color:var(--text-muted);margin-top:.5rem;text-align:right}.historic-empty{text-align:center;padding:2rem;color:var(--text-muted);font-style:italic}.technician-photo{width:32px;height:32px;border-radius:50%;object-fit:cover;border:2px solid var(--primary-color)}@media(max-width:768px){.timeline-date{position:relative;left:0;top:0;transform:none;margin-bottom:.5rem}.historic-card{margin-left:15px}.historic-card:before{left:-19px}}.author-photo-container{display:flex;justify-content:center;align-items:center;width:72px;height:72px;margin:0 12px 0 auto;transition:transform .2s ease-in-out}.author-photo-container:hover{transform:scale(1.1)}.author-photo-placeholder{width:64px;height:64px;border-radius:50%;border:2px solid var(--primary-color);margin-left:12px;object-fit:cover;background-color:#f5f5f5}.author-photo-placeholder.no-photo{display:flex;justify-content:center;align-items:center;font-size:2rem;font-weight:700;color:var(--primary-color);background-color:#e0e0e0}.author-photo-img{width:64px;height:64px;border-radius:50%;object-fit:cover;border:2px solid var(--primary-color-light)}.author-photo-img:hover{transform:scale(1.1)}.author-separator{width:2px;height:80%;background-color:var(--primary-color);margin-right:16px}.utilizador-container{display:flex;align-items:baseline;gap:8px;width:40px;height:40px}.manager-photo-placeholder:after{content:"";position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);width:60%;height:60%;background-color:var(--text-muted);-webkit-mask-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M12 12c2.21 0 4-1.79 4-4s-1.79-4-4-4-4 1.79-4 4 1.79 4 4 4zm0 2c-2.67 0-8 1.34-8 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var(--primary-color)}.manager-photo-img:hover{transform:scale(1.1)}.manager-info-container{display:flex;flex-direction:row;align-items:center;width:100%}.field-manager{width:100%;align-items:flex-start;justify-content:space-between;margin-left:10px}.manager-row{display:flex;align-items:center;margin-bottom:6px;font-size:.85rem;position:relative;z-index:1}:root{--outlook-primary: #0078d4;--outlook-primary-dark: #005fa3;--outlook-secondary: #f3f2f1;--outlook-border: #e1e1e1;--outlook-text: #252423;--outlook-text-light: #605e5c;--outlook-hover: #f5f5f5;--outlook-focus: #edebe9;--alta-color: #d13438;--alta-bg: #ffeaea;--media-color: #b8860b;--media-bg: #fffbe6;--baixa-color: #228b22;--baixa-bg: #eaffea;--ai-primary: #6e48aa;--ai-secondary: #f0ebff;--ai-accent: #9c6ade;--ai-border: #d4c6f3;--ai-text: #4a2b8c;--ai-positive: #107c10;--ai-neutral: #797775;--ai-negative: #a4262c;--ai-info: #0078d4;--ai-warning: #d83b01;--ai-active: #39ff14;--font-family: "Robot", -apple-system, 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0));overflow:hidden}.chat-header{background-color:#008066;color:#fff;padding:10px 15px;border-top-left-radius:10px;border-top-right-radius:10px;display:flex;align-items:center;justify-content:space-between}.comm-button{background:var(--primary-color);border:1px solid var(--primary-color);border-radius:5px;color:#fff;padding:5px 8px;display:flex;align-items:center;gap:5px;font-size:.8rem;cursor:pointer;transition:all .2s}.comm-button:hover{background:var(--primary-color-hover, #005a4f)}.comm-button.active{background:var(--primary-color-hover, #005a4f);border-color:var(--primary-color)}.chat-messages{flex:1 1 auto;padding:15px;overflow-y:auto;background:#f9f9f9;height:100%;max-height:334px;border-bottom:1px solid #828282}.message{margin-bottom:10px;padding:10px 15px;border-radius:18px;max-width:80%;word-wrap:break-word;overflow-y:auto}.message.user{background-color:#008066;color:#fff;margin-left:auto;border-bottom-right-radius:5px}.message.assistant{background-color:#e0e0e0;color:#333;margin-right:auto;border-bottom-left-radius:5px}.message.loading{color:#666;font-style:italic}.chat-input{display:flex;flex-direction:row;padding:10px;border-top:1px solid #ddd;background-color:#fff;position:absolute;bottom:0;left:0;width:100%;z-index:1002}.chat-input input{flex:1;padding:10px;border:1px solid #ddd;border-radius:20px;outline:none;width:70%}.chat-input button{background:#008066;color:#fff;border:none;border-radius:50%;padding:4px;width:40px;height:40px;margin-left:10px;cursor:pointer}.chat-input button:disabled{opacity:.5;cursor:not-allowed}.close-chat-btn{margin-left:auto;margin-right:0;font-size:2.2rem;font-weight:700;cursor:pointer;line-height:1;color:#fff;transition:color .2s}.close-chat-btn:hover{color:#ff5252}.comm-button svg,.comm-button i,.comm-button span[class*=fa]{color:#fff!important}.ticket-list{background:#fff;border-radius:8px;padding:16px;box-shadow:0 2px 8px rgba(0,0,0,.08),0 1px 3px rgba(0,0,0,.04)}.ticket-list .ticket-item{background:#fff;border:1px solid #e8eef0;border-radius:6px;padding:12px 16px;margin-bottom:8px;box-shadow:0 1px 2px rgba(0,0,0,.06);transition:all .2s ease;position:relative}.ticket-list .ticket-item:hover{box-shadow:0 4px 12px rgba(0,128,114,.15);transform:translateY(-2px);border-color:#008066}.ticket-item h3{font-size:1rem;margin-bottom:8px;color:var(--text-color);font-weight:600;line-height:1.4}.ticket-item-details{display:flex;justify-content:space-between;align-items:center;font-size:.85rem;color:var(--text-muted);margin-bottom:4px}.ticket-item-date{font-size:.8rem;color:var(--text-muted);margin-top:4px;text-align:right}.loading-message{padding:15px;text-align:center}.ticket-category-badge--dynamic{background-color:var(--category-color, var(--grey-light))}.ticket-priority-badge--dynamic{background-color:var(--priority-color, var(--grey-light))}.status-pendentes-alta{color:var(--danger-color)}.status-pendentes-media{color:var(--warning-color)}.status-pendentes-baixa{color:var(--success-color)}.tickets-flex-container{display:flex;align-items:flex-start;position:relative}.tickets-flex-main{flex:1}.error-message{padding:15px;text-align:center;color:var(--danger-color);background-color:rgba(220,38,38,.1);border-radius:4px;margin:10px 0}.empty-message{padding:15px;text-align:center}.tickets-header-controls{display:flex;align-items:center}.tickets-sort-arrow{cursor:pointer;margin-left:8px;transition:transform .2s ease}.tickets-sort-arrow:hover{transform:scale(1.1)}.tickets-sort-arrow.asc{transform:rotate(0)}.tickets-sort-arrow.desc{transform:rotate(180deg);color:var(--text-muted);font-style:italic}.priority-high{border-left-color:var(--danger-color)}.priority-medium{border-left-color:var(--warning-color)}.priority-low{border-left-color:var(--success-color)}.status-pendentes{height:20px;max-height:20px;background:#fff;border-top:1px solid #A5A7Ab;margin-top:5px;padding:4px 18px;font-size:10px;color:var(--primary-color);display:flex;justify-content:space-between;align-items:center;width:100%}.status-badge{display:inline-block;padding:4px 10px;border-radius:12px;font-size:.75rem;font-weight:600;text-transform:uppercase;color:#fff;transition:all .2s ease;position:absolute;bottom:10px;right:10px}.status-open{background-color:var(--primary-color);color:#fff}.status-in-progress{background-color:var(--warning-color);color:#fff}.status-waiting{background-color:#a87d7d;color:#fff}.left-column,.right-column{min-width:390px;width:var(--col-lat-width);height:var(--tickets-layout-height);background:#fff;border:1px solid var(--primary-color);border-radius:8px;margin:0 0 10px;display:flex;flex-direction:column}.timeline{position:relative;padding-left:30px;margin-top:20px}.timeline:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:linear-gradient(to bottom,var(--success-color),var(--primary-color),#d5d5d5);border-radius:2px;box-shadow:0 0 4px rgba(26,127,114,.2)}.historic-card{position:relative;margin-bottom:20px;padding:15px;background:#fff;border-radius:8px;border:1px solid var(--primary-color);margin-left:15px;transition:all .3s ease;box-shadow:0 2px 4px rgba(26,127,114,.1)}.historic-empty{position:relative;margin-bottom:20px;padding:15px;background:#fff;border-radius:8px;border:1px solid var(--text-muted);margin-left:15px;color:var(--text-muted);text-align:center;font-style:italic}.historic-card:before,.historic-empty:before{content:"";position:absolute;left:-34px;top:50%;width:12px;height:12px;border-radius:50%;background:var(--success-color);border:2px solid white;transform:translateY(-50%);box-shadow:0 0 6px rgba(26,127,114,.3);z-index:1;transition:all .3s ease}.historic-card:hover{transform:translate(8px);box-shadow:0 4px 12px rgba(26,127,114,.15)}.historic-card:hover:before{background:var(--primary-color);transform:translateY(-50%) scale(1.2);box-shadow:0 0 8px rgba(26,127,114,.4)}.historic-card .ticket-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.historic-card .ticket-info{flex:1}.historic-card .technician-photo{width:24px;height:24px;border-radius:50%;border:1px solid var(--primary-color);object-fit:cover}.historic-card .ticket-id{font-weight:700;color:var(--text-secondary)}.historic-card .ticket-title{font-size:.9rem;color:var(--text-color);margin:4px 0}.historic-card .closed-at{font-size:.8rem;color:var(--text-muted);text-align:right}.ticket-list{height:calc(100% - 25px);overflow-y:auto;overflow-x:hidden;width:100%}.center-column{background:#fff;border:1px solid var(--primary-color);border-radius:8px;min-width:1155px;width:var(--col-center-width);overflow:auto;margin:0 0 10px}.sort-arrow,.lock-button{font-size:1.3rem;cursor:pointer;border-radius:4px;background:var(--primary-color);color:#fff;min-width:24px;min-height:24px;display:flex;align-items:center;justify-content:center;border:none;outline:none;transition:all .3s ease}.sort-arrow.manual-order{background-color:var(--primary-color);color:#ffa5a5;pointer-events:none;opacity:.9;cursor:not-allowed}.lock-button.locked{background-color:var(--primary-color);color:#ffa5a5;opacity:.9}.sort-arrow.disabled,.lock-button.disabled{background-color:var(--primary-color);color:#ffa5a5;pointer-events:none;opacity:.9;cursor:not-allowed}.ticket-item{cursor:grab;user-select:none;position:relative}.ticket-item.dragging{opacity:.7;cursor:grabbing!important;transform:scale(1.02) translateY(-2px);box-shadow:0 8px 16px rgba(0,0,0,.15);z-index:1000;background-color:#f8f9fa;transition:transform .3s ease,box-shadow .3s ease,opacity .3s ease}.ticket-item.drag-over{border:2px dashed var(--primary-color);position:relative;margin-top:20px;background-color:rgba(26,127,114,.05)}.ticket-item.drag-over:before{content:"";position:absolute;top:-15px;left:0;right:0;height:3px;background-color:var(--primary-color);border-radius:2px;pointer-events:none}.ticket-item.drag-over-top:before{top:-2px}.ticket-item.drag-over-bottom:after{bottom:-2px}.selected-ticket{border-left:4px solid var(--primary-color)!important;background-color:rgba(26,127,114,.15)!important;box-shadow:0 2px 8px rgba(26,127,114,.2)!important;position:relative;transform:translate(2px);transition:all .3s ease}.selected-ticket:after{content:"Selecionado";position:absolute;top:-8px;right:10px;background:var(--primary-color);color:#fff;font-size:10px;padding:2px 6px;border-radius:4px;font-weight:700;z-index:10}.right-section{background-color:#fff;border-radius:4px;display:flex;flex-direction:column}.right-section .column-content{padding:10px;overflow-y:auto}.right-section .historic-content{padding:5px;overflow-y:auto;height:calc(100% - 32px)}.author-info{height:var(--autor-info-height);overflow:hidden}.author-history{height:var(--autor-histo-height);overflow-y:auto}.Logo_PoweredBy{position:absolute;bottom:0;right:164px;width:40px;height:40px;display:flex;align-items:center;justify-content:center}.Logo_PoweredBy img{width:32px;height:auto;aspect-ratio:83/64}.poweredBy{position:absolute;color:var(--primary-color);right:0;width:80%;height:40px;text-align:center;line-height:40px;font-size:14px}.author-manager-photo{width:24px;height:24px;border-radius:50%;object-fit:cover;margin-left:8px;border:1px solid var(--primary-color-light)}.author-content-wrapper{padding:10px;overflow-y:auto}.author-details-flex{display:flex;align-items:center;height:100%}.ticket-header-photo-container{position:absolute;right:24px;top:24px;display:flex;align-items:center;justify-content:flex-end;height:48px;width:48px}.ticket-header-photo-img{width:48px;height:48px;border-radius:50%;object-fit:cover;border:2px solid var(--primary-color-light)}.author-data{flex:1}.author-row{display:flex;align-items:baseline;margin-bottom:6px;font-size:.85rem;position:relative;z-index:1}.date-row{display:flex;align-items:center;margin-bottom:6px;font-size:.85rem}.date-value{padding-left:8px;border-left:3px solid}.date-value.closed-null{border-left-color:#666}.date-value.closed-before{border-left-color:var(--success-color)}.date-value.closed-equal{border-left-color:var(--warning-color)}.date-value.closed-after{border-left-color:var(--danger-color)}.author-row strong{min-width:70px;font-weight:700;margin-right:8px;color:var(--text-secondary)}.author-value{color:var(--text-color);word-break:break-word;flex:1;text-align:left;font-size:1em}.manager-value{color:var(--text-color);margin-left:15px;flex:1;text-align:left;font-size:1em;width:100%}.ticket-item-padding-bottom{padding-bottom:12px}.ticket-item-header-flex{display:flex;align-items:center;padding-left:4px;padding-top:4px;position:relative;justify-content:flex-start}.ticket-id-bold{font-weight:700;margin-right:8px;color:var(--text-secondary);min-width:60px}.ticket-title-bold{font-weight:600;margin-right:56px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-item-details-flex{display:flex;justify-content:space-between;align-items:center;padding-left:4px;padding-right:4px;margin-top:2px}.ticket-author-display{font-size:.92em;color:#555}.ticket-created-at{font-size:.92em;color:#888;margin-left:8px}.ticket-badges-flex{display:flex;align-items:center;gap:8px;padding-left:4px;padding-bottom:4px;margin-top:4px}.ticket-category-badge{color:#fff;border-radius:12px;padding:4px 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var(--primary-color);margin-bottom:5px}.EasyMDEContainer{width:100%;height:190px;max-width:760px;max-height:270px;display:block}.editor-content{max-height:270px;height:100%;max-width:760px;width:100%}.easyMDE-container{max-width:760px;max-height:230px;width:100%;height:100%}.CodeMirror{height:100%;max-height:220px;max-width:760px}.editor-chat-container{align-items:flex-start;position:relative;flex:1;display:flex;flex-direction:row;gap:2rem;max-width:760px;width:100%;max-height:270px;height:100%}.label-resolucao{display:flex;align-items:center;background:var(--primary-color);color:#fff;border-radius:var(--radius-md);font-weight:600;font-size:.85rem;box-shadow:0 2px 8px rgba(26,127,114,.08);letter-spacing:.5px;border-radius:var(--radius-sm);min-height:32px;padding:.4rem 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ease}.communication-button:hover{background:var(--primary-color-dark)}.operation-button{width:110px;color:#000}.buttons-operation-container{display:flex;flex-direction:row;gap:10px;max-Width:240px;width:100%;max-height:33px;position:absolute;bottom:20px;right:20px}@media(max-width:768px){.tck-container,.tickets-layout{flex-direction:column;padding:0 2vw}.sort-arrow{min-width:28px;min-height:28px;font-size:1.1rem}}.resolucao-header-row{display:flex;align-items:center;justify-content:space-between;gap:12px}.sort-controls{display:flex;align-items:center;gap:8px;margin-left:auto}.sort-arrow{transition:all .3s ease;cursor:pointer;font-size:1.2em}.sort-arrow.locked{color:#fff}.sort-arrow.unlocked{color:#ffa5a5;pointer-events:none}.lock-icon{transition:all .3s 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6px}}.sort-arrow.asc{transform:rotate(0)}.sort-arrow.desc{transform:rotate(180deg)}.communication-buttons{gap:8px;margin-left:auto;background:var(--primary-color);color:#fff;border-radius:8px;width:96px;height:96px;display:flex;flex-direction:column;align-items:center;justify-content:center;font-weight:600;font-size:.8rem;border:none;cursor:pointer;transition:background-color .2s ease}.communication-buttons button,.communication-buttons .icon-btn{font-size:1.7em;min-width:44px;min-height:44px;display:flex;align-items:center;justify-content:center;background:none;border:none;outline:none;color:var(--primary-color);transition:background .2s,color .2s;cursor:pointer;border-radius:50%}.communication-buttons button:hover,.communication-buttons .icon-btn:hover{background:var(--primary-color-light);color:#fff}.animated-button{transition:all .2s 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0;padding:10px 16px;box-shadow:0 2px 8px rgba(0,0,0,.04)}.ticket-form-container{height:100%;width:100%;display:flex;flex-direction:column;background-color:#fff;border-radius:var(--radius-md);box-shadow:var(--shadow-md);overflow:hidden}.no-ticket-selected{display:flex;align-items:center;justify-content:center;height:100%;padding:2rem;text-align:center;color:var(--text-muted);font-size:1.1rem;background-color:#f9fafb;border-radius:var(--radius-md)}.selected-ticket{border-left:4px solid var(--primary-color);background-color:rgba(26,127,114,.05);transform:translate(2px)}.ticket-form{padding:1rem;display:flex;flex-direction:column;gap:.8rem;max-height:860px;height:100%;background:#fff;overflow-y:auto;border-radius:8px;height:calc(var(--tickets-layout-height) - 50px);position:relative}.ticket-form-field{display:flex;flex-direction:column;gap:.4rem;margin-bottom:.5rem}.ticket-form-row{display:flex;gap:1rem;width:100%;position:relative}.half-width{width:50%}.ticket-form-field label,.label-resolucao{font-size:.85rem;font-weight:600;background:var(--primary-color);color:#fff;padding:.4rem .6rem;border-radius:var(--radius-sm);width:100%;box-sizing:border-box;display:flex;align-items:center;min-height:32px}.field-ticket-nr{max-width:110px;flex:0 0 110px}.field-ticket-nr input{width:100%;min-width:110px}.input-ticket-nr{max-width:100px}.field-assunto{flex:1;margin-left:12px;position:relative;max-width:calc(100% - 230px - 1rem)}.field-assunto .readonly-field{padding-right:100px}.field-created-at,.field-due-date,.field-closed-at{max-width:180px;flex:0 0 180px;margin-right:8px}.field-closed-at .date-value{display:flex;align-items:center;padding-left:8px;border-left:3px solid}.field-closed-at .date-value input{border:none;width:100%}.field-category,.field-priority,.field-status{flex:1;margin-left:8px}.readonly-field{background-color:#f5f5f5;border:1px solid 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.5rem;font-size:1rem;font-weight:600;color:var(--text-color)}.attachment-list{display:flex;flex-wrap:wrap;gap:.5rem}.attachment-item{display:flex;align-items:center;gap:.5rem;padding:.5rem;background-color:#f0f0f0;border-radius:var(--radius-sm);font-size:.85rem}.email-reply-area{padding:1rem;border-top:1px solid var(--border-color);background-color:#f9f9f9}.email-reply-area h3{margin:0 0 .5rem;font-size:1rem;font-weight:600;color:var(--text-color)}.quill{background-color:#fff;border-radius:var(--radius-sm);margin-bottom:1rem}.ql-toolbar{border-top-left-radius:var(--radius-sm);border-top-right-radius:var(--radius-sm);border-color:var(--border-color)!important;background-color:#f5f5f5}.ql-container{border-bottom-left-radius:var(--radius-sm);border-bottom-right-radius:var(--radius-sm);border-color:var(--border-color)!important;min-height:150px;max-height:300px}.ql-editor{min-height:150px;max-height:300px;font-size:.95rem;line-height:1.5}.reply-attachments{margin-bottom:1rem}.reply-attachments h4{margin:0 0 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15px;border-radius:5px;cursor:pointer;font-size:14px;margin-left:20px;margin-top:15px;margin-bottom:15px;transition:background-color .3s ease}.ollama-status .recheck-button:hover{background-color:#066;color:#fff}.ollama-status .error-details{font-size:12px;color:#dc3545;margin-top:5px}